Privacy Policy

Last Updated: [ 11-08-2026 ]

Andaman Marevista respects your privacy and is committed to protecting the personal information you provide when using our website, submitting an enquiry, requesting a quotation, making a booking, or using our travel-related services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website
• Website enquiry forms
• Tour/package enquiry forms
• Booking forms
• Contact forms
• Email
• Telephone calls
• WhatsApp or other messaging platforms
• Social media communication
• In-person communication
• Other channels through which you interact with Andaman Marevista Tourism

This policy applies to information collected in connection with our travel services, including:

• Tour packages
• Customized holidays
• Hotel and resort bookings
• Ferry and boat ticket arrangements
• Airport transfers
• Cab and transportation services
• Sightseeing
• Activities and excursions
• Travel planning and related services

2. Information We Collect

We may collect different types of information depending on how you interact with us.

2.1 Personal Information

When you submit an enquiry or make a booking, we may collect information such as:

• Full name
• Email address
• Mobile/telephone number
• Residential or correspondence address
• Number of travellers
• Travel dates
• Arrival and departure details
• Preferred destinations
• Accommodation preferences
• Transportation requirements
• Activity preferences
• Special requests
• Communication preferences

2.2 Traveller and Identification Information

Where required to arrange specific travel services, we may collect information such as:

• Date of birth
• Age
• Gender, where required by a service provider
• Government-issued identification details
• Passport information, where applicable
• Other identification information required by hotels, ferry operators, authorities or other service providers

We only request such information when it is reasonably necessary for providing or facilitating the requested service.

Customers should avoid submitting unnecessary identification information through general website enquiry forms.

2.3 Payment Information

When you make a payment, payment information may be processed through our payment service providers, banks or other authorized payment intermediaries.

Depending on the payment method, information may include:

• Transaction reference number
• Payment status
• Payment amount
• Date and time of transaction
• Payment method
• Billing information

Where payment processing is handled by a third-party payment provider, your card, banking or payment credentials may be processed directly by that provider.

We generally do not need to store your complete debit-card, credit-card, banking password, UPI PIN or similar authentication credentials.

You should never send your PIN, CVV, OTP, password or other confidential payment authentication information to us through email, WhatsApp, social media or website forms.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from IP address
• Pages visited
• Time spent on pages
• Referring website
• Date and time of access
• Website interaction data
• Error and diagnostic information

This information may be collected through server logs, cookies, analytics tools and similar technologies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security, performance and user experience.

Cookies are small files stored on your device by a website.

We may use cookies for purposes including:

Essential Cookies

These cookies may be required for basic website functionality, security, forms, sessions or other essential functions.

Analytics Cookies

These may help us understand:

• How visitors use our website
• Which pages are visited
• How visitors reach our website
• Website performance
• General visitor trends

Preference Cookies

These may remember certain settings or preferences to improve your experience.

Marketing or Advertising Cookies

Where applicable, these technologies may be used to measure advertising performance, understand campaign interactions or deliver more relevant promotional content.

Third-party services may place their own cookies or similar technologies on our website.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including:

5.1 Processing Enquiries

We use your information to:

• Respond to enquiries
• Understand your travel requirements
• Prepare quotations
• Suggest suitable travel options
• Contact you regarding your enquiry

5.2 Processing Bookings

We use information to:

• Confirm bookings
• Arrange accommodation
• Arrange ferry or boat tickets
• Organize airport transfers
• Arrange transportation
• Coordinate sightseeing and activities
• Communicate itinerary details
• Provide customer support

5.3 Payments and Financial Administration

Information may be used to:

• Process payments
• Verify transactions
• Issue invoices or receipts
• Maintain financial records
• Process refunds
• Detect potentially fraudulent transactions

5.4 Customer Communication

We may contact you through:

• Email
• Telephone
• WhatsApp
• SMS
• Other communication methods you provide

Communication may relate to:

• Enquiries
• Quotations
• Booking confirmations
• Payment reminders
• Travel schedules
• Changes to bookings
• Cancellation or refund updates
• Customer support
• Important service announcements

5.5 Improving Our Services

We may use information and aggregated or anonymized data to understand customer preferences and improve:

• Website functionality
• Travel packages
• Customer experience
• Service quality
• Marketing campaigns
• Business operations

5.6 Legal and Regulatory Requirements

We may process or disclose information where necessary to:

• Comply with applicable law
• Respond to lawful requests from authorities
• Maintain legally required records
• Prevent fraud or misuse
• Protect our legal rights
• Resolve disputes
• Enforce our terms and policies

6. Sharing Your Information

We do not sell your personal information as a business commodity.

However, providing travel services may require us to share relevant information with third parties.

Depending on the service booked, these may include:

• Hotels and resorts
• Ferry and boat operators
• Cab and transportation providers
• Drivers
• Activity operators
• Tour guides
• Payment processors
• Banks and financial institutions
• Technology and hosting providers
• Website service providers
• Communication service providers
• Analytics providers
• Government authorities or regulatory bodies where legally required

We aim to share only information reasonably necessary for the relevant purpose.

For example, a hotel may require the traveller’s name and identification information to complete a reservation or check-in process.

7. Third-Party Service Providers

Some services arranged through Andaman Marevista Tourism are provided by independent third parties.

These providers may have their own privacy policies and data-handling practices.

When information is shared with a third-party provider to fulfil your booking, that provider may process the information according to its own applicable policies and legal obligations.

We recommend reviewing the privacy policies of relevant third-party providers where appropriate.

8. Payment Service Providers

Payments may be processed through third-party payment gateways, banks or financial service providers.

When you choose a third-party payment method, information may be transmitted directly to the relevant payment provider.

The payment provider may collect and process information according to its own privacy policy and terms.

Andaman Marevista Tourism does not request or require customers to provide confidential payment authentication information such as:

• OTPs
• UPI PINs
• Card PINs
• Internet banking passwords
• CVVs through messaging platforms

If anyone claiming to represent Andaman Marevista asks you for such information, do not provide it.

9. WhatsApp and Other Messaging Services

If you contact us through WhatsApp or another third-party messaging platform, your communication will also be subject to that platform’s terms and privacy practices.

Information exchanged through these platforms may include:

• Your name
• Phone number
• Messages
• Documents
• Booking information
• Travel details
• Images or attachments

We recommend that customers avoid sending unnecessary sensitive information through ordinary messaging channels.

10. Email Communications

If you contact us by email, we may retain your correspondence and contact information to:

• Respond to your enquiry
• Manage your booking
• Maintain customer service records
• Resolve disputes
• Follow up on requested services

We may also send transactional emails relating to your booking.

Where permitted by applicable law, we may send promotional communications if you have opted in or otherwise permitted such communications.

You may request to stop receiving promotional communications at any time.

11. Marketing Communications

With appropriate permission where required, we may use your contact information to send information about:

• New tour packages
• Travel offers
• Seasonal promotions
• Destination updates
• Special deals
• Services
• Travel-related content

You may opt out of promotional communications by:

• Using the unsubscribe option included in an email;
• Contacting us directly; or
• Following the available opt-out instructions in the relevant communication.

Even if you opt out of marketing communications, we may still send essential transactional or service-related communications concerning an existing enquiry or booking.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing bookings
• Providing customer support
• Maintaining business and financial records
• Meeting legal or regulatory requirements
• Resolving disputes
• Preventing fraud
• Enforcing agreements

The exact retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and regulatory requirements.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Depending on the nature of the information and the systems involved, safeguards may include:

• Access controls
• Password protection
• Secure hosting
• Administrative controls
• Limited access to customer information
• Secure payment processing through appropriate providers
• Regular website and software maintenance

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

14. Your Responsibility for Account and Communication Security

If you receive any communication relating to your booking, you should verify that it comes from an official Andaman Marevista communication channel.

You are responsible for maintaining the security of:

• Your email account
• Your phone
• Your messaging applications
• Your booking information
• Any account credentials you use

Please notify us immediately if you believe that your booking information or personal information has been accessed or disclosed without authorization.

15. Data Breaches and Security Incidents

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.

Depending on the nature and severity of the incident, this may include:

• Investigating the incident
• Taking steps to contain the breach
• Implementing corrective measures
• Notifying relevant authorities where required
• Notifying affected individuals where required by law

16. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of information where legally permissible;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is processed;
• Raise a privacy-related complaint;
• Request other rights available under applicable data-protection law.

Certain requests may be subject to legal, contractual or operational limitations.

For security reasons, we may need to verify your identity before processing a request.

17. Withdrawing Consent

Where we process personal information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary to fulfil the service or booking.

For example, if a ferry operator or hotel requires specific traveller information to issue a ticket or complete a reservation, withdrawing permission to provide that information may prevent us from completing the relevant service.

18. Children’s Privacy

Our website and services are not specifically directed at children for independent use.

Where a child is included in a family or group booking, information relating to the child may be provided by a parent, guardian or authorized adult for legitimate travel and booking purposes.

We do not knowingly seek unnecessary personal information directly from children.

19. Sensitive Personal Information

We request only information reasonably necessary to provide our services.

Customers should not voluntarily submit sensitive personal information through general enquiry forms unless it is specifically required for the service.

If special information is necessary to fulfil a booking or accommodate a legitimate travel requirement, we will handle such information in accordance with applicable law and reasonable security practices.

20. International Data Transfers

Some of our technology, hosting, payment, communication, analytics or other service providers may process information on servers or infrastructure located outside the Andaman & Nicobar Islands or India.

Where personal information is transferred or processed outside the location in which it was collected, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

21. Third-Party Websites

Our website may contain links to websites operated by third parties, including:

• Hotels
• Ferry operators
• Payment providers
• Social media platforms
• Travel resources
• Other service providers

We are not responsible for the privacy practices, content or security of third-party websites.

Once you leave our website, the privacy policy of the website you visit will apply.

We recommend reviewing the relevant third party’s privacy policy before providing personal information.

22. Social Media

Andaman Marevista Tourism may maintain profiles or pages on third-party social media platforms.

Interactions with us through social media may be visible to other users depending on the privacy settings and functionality of the relevant platform.

Social media platforms independently determine how they process user information.

Their respective privacy policies and terms apply to your use of those platforms.

23. Website Analytics

We may use analytics services to understand website traffic and visitor behaviour.

Analytics information may include:

• Pages viewed
• Session duration
• Device type
• Browser
• General geographic information
• Referral source
• Interaction data

Where appropriate, analytics data may be aggregated or otherwise processed so that it does not directly identify an individual.

24. Advertising and Remarketing

Where we use online advertising or remarketing technologies, third-party advertising platforms may collect information about interactions with our website or advertisements.

Such technologies may be used to:

• Measure advertising performance
• Understand campaign effectiveness
• Show relevant advertisements
• Create audience segments
• Prevent advertising fraud

The use of such technologies is subject to the policies and settings of the relevant advertising platforms.

25. Fraud Prevention

We may process certain information to detect, investigate and prevent:

• Fraudulent bookings
• Payment fraud
• Identity misuse
• Unauthorized transactions
• Website abuse
• Attempts to misuse our services

Where necessary, relevant information may be shared with payment providers, service providers, financial institutions or authorities in accordance with applicable law.

26. Legal Disclosure

We may disclose personal information where we reasonably believe that disclosure is necessary to:

• Comply with applicable law;
• Respond to a lawful request from a government authority;
• Comply with a court order or legal process;
• Protect the rights, property or safety of customers, employees or others;
• Investigate suspected fraud or unlawful activity;
• Establish or defend legal claims.

27. Business Transfers

If Andaman Marevista Tourism undergoes a merger, restructuring, acquisition, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.

28. Accuracy of Personal Information

Customers are responsible for ensuring that the personal information they provide is accurate and up to date.

Incorrect information may result in:

• Booking errors
• Ticketing issues
• Check-in problems
• Communication failures
• Additional charges
• Delays
• Inability to provide certain services

If you discover that information provided to us is incorrect, please contact us as soon as possible.

29. Privacy of Booking Information

Travel bookings may contain information about multiple travellers.

The person making a group booking confirms that they are authorized to provide the information of other travellers for the purpose of arranging the requested services.

Where necessary, each traveller may contact us regarding their own personal information, subject to applicable law and reasonable identity verification.

30. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in data-processing practices
• Changes in legal or regulatory requirements
• Changes to third-party service providers

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

31. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: su*****@**************ta.com

For privacy-related requests, please include sufficient information for us to identify the relevant enquiry or booking.

32. Privacy Complaints

If you believe that your personal information has been handled improperly, you may contact us using the details above.

We will review the concern and take reasonable steps to address it.

Where applicable, you may also have the right to approach the relevant regulatory or legal authority available under Indian law.

Your Privacy Matters

We use personal information primarily to provide and manage the travel services you request, communicate with you about your booking, process payments and improve our services.

We aim to collect only information that is reasonably necessary for these purposes and to handle it responsibly and securely.